Case Study
Case Studies – IT Infrastructure
The Issue
- It was observed that majority of the Alerts from Monitoring tool were either not handled in time OR the steps which has to be performed are following SOP which are repeated with no real value adds.
- In order to cover peaks , more people were scheduled in the shift to address situations resulting in Low Utilization of resources resulting in space , Resource & effectively cost.
- It was observed that majority of the Alerts from Monitoring tool were either not handled in time OR the steps which have to be performed are following SOP which is repeated with no real value adds.
- In order to cover peaks, more people were scheduled in the shift to address situations resulting in Low Utilization of resources resulting in space, Resource & effectively cost.
The Solution (RPA)
- Deployment of Robots to monitor the alerts & subsequent action items basis the defined business rule.
- Automation of Service Requests – AD access Management, Share drive management, Network & InfoSec device management by the creation of a functional module on top of monitoring tools/devices.
- 100 % quality management as for there any exceptions, an alert is sent out to the pre-defined DL for action.
- Robotics Dashboard to monitor utilization & transactions.
- Reduced TAT & defect reduction in transactions of 1500 critical alerts & 500 SR tickets.
- Reduced people Dependency for transactions.
- Flexibility & scalability to handle additional volumes as the business grows (without headcount increase).
Case Studies – Order Processing
Case Studies - Insurance
The Issue
- The reinsurance part of the business had a surge of policies which required keying in data between multiple systems
- This resulted in heavy backlog and underwriting team were constantly playing catch up.
- Other integration methods followed have proven unsuccessful.
- With the centralization re-insurance business, meant more volumes for the corporate and commercial team.
The Solution (RPA)
- Deployed robots to read and write data into the respective systems.
- Owned the implementation and supported the client in managing the change effectively by deploying robust program governance.
- Frees up talented resources from low value transactional work
- Streamlined processes, reduces TAT & better MI – Increases C-SAT
- Drives accuracy, compliance and reduces corporate risks
- Flexibility to handle additional volumes as business grows (without head count increase)
- Deployed robots to read and write data into the respective systems.
- Owned the implementation and supported the client in managing the change effectively by deploying robust program governance.
- Frees up talented resources from low-value transactional work
- Streamlined processes, reduce TAT & better MI – Increases C-SAT
- Drives accuracy, compliance and reduces corporate risks
- Flexibility to handle additional volumes as the business grows (without headcount increase)
Case Study – Claims Payment management
1. Large volume transaction processing is required every month to reconcile, update and manage payments received from Insurance claims
2. Every day the company receives payments for about 50000 claims made
3. The list of payments come as a scanned pdf file from where the data is extracted & labeled.
4.Data validation & manipulation basis the defined business rules
5. Data write back into the system for transaction closure
6.Levers attained were higher productivity, improved quality & reduction in transaction cost
Indus Health Care Group
Country : India , Botswana
Location in India : Mohali [3 Locations ] ,Chandigarh , Derrabasi, Fategarh.
Location In Botswana : Francistown, Gaborone, Mahalapye, Maun, Mochudi, Molepolole, SelibiPhikwe, Serowe
Go Live India : June 2010
Go Live Botswana : Feb 2013
Locations in India Connected : 6
No of Companies Running : 18
Modules Covered : Complete Healthcare Erp Inclusive : HIS Suite , Lab, Pharmacy, Inventory, Finance ,Payroll, Blood Bank.
Locations Connected in Botswana : 8
Modules Covered : Billing & EMR Suite of HIS, Finance , Payroll , Task Management, DMS ( Document Management )
Indus Profile
With an organizational base of more than 30 years, Indus Strategic Business Units aims to extend the glories of its rich professional experience to the right direction of ‘value-added’ services. The idea of providing effective medical services that fulfill the community needs of ‘affordable yet quality’ healthcare solutions is our sole concern. Indus follows an integrated approach to flourish in workforce management. Accredited with ISO 9001:2008 and NABH.
Project Details : -
The client was using HIS at different locations but unable to integrate the whole business functionality and centralization of locations.
With the Intent of organizing and managing clinical data better, improving accessibility Indus management decided to Implement hospital management solution in India
A post-assessment was conducted to quantify the various benefits achieved due to the implementation of HMS at India Locations.
Indus Healthcare Group is operating eight hospitals in Botswana ( South Africa )
After the successful implementation in India Indus Group decided to implement the project in Botswana. In a small span of time [ 2 months ] we implemented the project at eight different locations in Botswana.
Challenges:
It’s very difficult to centralize the Master Data as they using the same service with a different name at different locations. But our continuous hard work and training sessions, users understood the benefits of data centralization and starts using common master data with different rates at different locations.
Benefits :
- The implementation addressed all the pain areas of the client and helped in various processes and operational leaks.
- Unique Patient ID for all branches with centralized EMR and services.
- Cross Unit and billing and services for cash and Insured patient both. Means patient can avail services from other location where admitted and finally he will get the Bill from his current unit only [Single Invoice]. This helps a lot when they got the consolidated amount from ECHS or others that can be adjusted to different locations.
- Streamlining of the workflow processes in all the departments including Finance and HR.
Synergy Institute of Medical Sciences
Location in India : Dehradun
Go Live : Aug 2011
No of Licenses : 120
No of Companies Running : 3
Modules Covered : Complete Healthcare Erp Inclusive : HIS Suite , Queue Management System, Lab, Pharmacy, Inventory, Finance ,Payroll
Project Details : -
Synergy Institute of Medical Sciences, Dehradun, a unit of Padmanabh Healthcare Pvt. Ltd. is a 140 bedded multi super specialty Tertiary care Hospital in Dehradun, focussing on medical and surgical super specialties of Neuro Sciences, Cardiac Sciences, Gastro Sciences, Renal Sciences, Critical Care, Ortho-Trauma, Mother and child, Ophthalmics, ENT and many more. We are a patient-centric organization, providing international quality healthcare by compassionate professionals at an affordable price, in full compliance with international quality standards/guidelines. .Accredited with ISO 9001:2008 and NABH Hospital and NABL Laboratory.
The Synergy Institute of Medical Sciences is equipped with the latest technology to make it a benchmark hospital in healthcare standards.
Due to its size and complexity of business, SIMS want an IT solution modeled on ERP concept to efficiently handle the hospital operations. This was a new Super Speciality Hospital and the client wants to use the whole Erp From the day one.
One more requirement is there that hospital promoter already running NABL laboratory at a remote location in the city. They want to run a branch of that in the hospital with remote connectivity.
Challenges :
As this is a new hospital so we have to work from scratch as there was lack of system processes and concepts in the hospital, which had to overcome by conducting multiple training sessions and also providing the continuous support from our Team. Another challenge was to feed the medicine stock in a single night.
Benefits: -
- A fully automated site with minimal printing.
- Patient waiting time has been reduced by the Queue Management System
- Fully automation of Laboratory by interfacing the lab equipment.
- The most benefit has been the achievement of a single master patient index across all facilities and the ability to maintain a consolidated patient electronic medical record containing all information about inmates. So HMS has made the users very easy and secure access to the medical record of the patient.
- Maintenance of single accounting structure across the organization. That Provides Management Weekly audit report for all Commercial activities in Hospital.
- The HMS provides maximum transparency between Doctors and Management for consultant wise success rate and revenue analysis. So the personal performance of a consultant can be analyzed.
